Support – Swift!

Q: How do I track my ride in real-time?

Open your Swift! app and tap on your active ride. You’ll see the driver’s location updated in real-time on the map. You can also share your trip status with trusted contacts for added safety.

Q: What payment methods are accepted?

Swift! accepts credit/debit cards, mobile wallet payments, and cash. You can manage your payment methods in the app under Payment Options.

Q: How do I report a lost item?

In the app, go to Trip History, select the relevant trip, and tap ‘Report Lost Item’. Our support team will assist in connecting you with your driver.

Q: How does Swift! ensure passenger safety?

We implement multiple safety features including driver verification, real-time trip tracking, emergency assistance button, and our dedicated Swift! Security response unit.

How Can We Help?

Find quick answers, contact our support team, or browse through our help resources

How Can We Help?

Find quick answers, contact our support team, or browse through our help resources

Rider Support

Get help with your rides, payments, and account

Driver Support

Access driver-specific support and resources

Delivery Support

Resolve delivery-related queries and tracking

Submit Legal Assistant Request

Get Immediate support for vehicle impounding and law enforcement issues

24/7 Emergency Support

Immediate assistance when you need it most. Our dedicated support team is here to help.

Rider Emergency Chat

Immediate assistance for riders in emergency situations.

Support Online Average Response: <1 minute

Driver Support Chat

Priority support channel for Swift drivers.

Support Online Average Response: <1 minute

Delivery Support Chat

Assistance for delivery-related issues and inquiries.

Support Online Average Response: <1 minute

Send Us a Message

We’re here to help. Tell us about your issue and we’ll find the best solution.

Frequently Asked Questions

Find answers to common questions about using Swift!

How do I track my ride in real-time?

Open your Swift! app and tap on your active ride. You’ll see the driver’s location updated in real-time on the map. You can also share your trip status with trusted contacts for added safety.

What payment methods are accepted?

Swift! accepts credit/debit cards, mobile wallet payments, and cash. You can manage your payment methods in the app under Payment Options.

How do I report a lost item?

In the app, go to Trip History, select the relevant trip, and tap ‘Report Lost Item’. Our support team will assist in connecting you with your driver.

How does Swift! ensure passenger safety?

We implement multiple safety features including driver verification, real-time trip tracking, emergency assistance button, and our dedicated Swift! Security response unit.

How do I track my ride in real-time?

Open your Swift! app and tap on your active ride. You’ll see the driver’s location updated in real-time on the map. You can also share your trip status with trusted contacts for added safety.

What payment methods are accepted?

Swift! accepts credit/debit cards, mobile wallet payments, and cash. You can manage your payment methods in the app under Payment Options.

How do I report a lost item?

In the app, go to Trip History, select the relevant trip, and tap ‘Report Lost Item’. Our support team will assist in connecting you with your driver.

How does Swift! ensure passenger safety?

We implement multiple safety features including driver verification, real-time trip tracking, emergency assistance button, and our dedicated Swift! Security response unit.